It rings while you are under a house, on a roof, or driving. It answers, gets the address and the fault, books the job, and texts you the lot. Then it goes and follows up the quote that went quiet and the invoice nobody chased.
The other half of the phone. This is a first-time caller at ten past four on a Thursday, ringing the number on the side of the ute.
Good afternoon, Harding Plumbing, this is the automated assistant and this call is recorded. How can I help?
Yeah, hi. My hot water system has packed it in, there is water all through the laundry.
That sounds urgent, sorry to hear it. Have you been able to turn it off at the mains?
Yeah, it is off.
Good, that buys us a bit of time. Can I grab your name and the address?
Dave Mitchell, 14 Rosella Street, Brunswick.
Thanks Dave. I can get someone to you tomorrow morning between eight and ten, or there is a slot at one this afternoon if you would rather not wait. Which suits?
One today, if you can.
Done, one o’clock today at 14 Rosella Street. Best number to reach you on is the one you are calling from?
The job was in the calendar before Dave hung up, and he was not asked to leave a voicemail he had no reason to trust. It offers the times it can actually see, from ServiceM8, simPRO, or the calendar in your dashboard. With none of those connected it takes the details and asks you to confirm instead, because a time it cannot keep is worse than no time at all.
No form, no booking, no salesperson. Press the button and you are speaking to the same assistant that answers the phone for a plumbing business. Try to book a job. Tell it the hot water is leaking. Ask it something it cannot possibly know.
It will tell you it is an AI and that the call is recorded, because it says that on every real call too. This is a demo business, so nothing it takes down is saved and no job is actually booked.
You priced it. They said they would get back to you. Three weeks later it is still sitting there, and you both know nobody is going to ring.
It does not haggle and it does not discount. It finds out whether the job is alive and tells you which ones are worth your time, so you are ringing three people back instead of thirty.
The most common thing anyone says to a chaser is that they already paid. Here is what happens next.
Morning, it is the automated assistant calling on behalf of Harding Plumbing, and this call is recorded. It is about invoice 2841, four hundred and eighty dollars, from the twelfth. Are you able to pay that today?
I paid that last Friday.
No worries, I will get the team to check it on their side and they will be in touch. Thanks for your time.
It does not insist, and it does not confirm the payment either. Verifying is a person’s job. What it does is write the claim down, stop chasing, and hand it over, so nobody rings that customer again on Monday.
Not five tools that never talk to each other. The one that rings about the invoice is the one that rang about the quote, and it remembers.
Rings and texts about what is overdue, handles the objections, captures a promise to pay, and can send the Xero pay link mid-call.
The job you priced three weeks ago and never heard back on. One call finds out whether it is still live.
After hours and when the office is flat out, so a missed call is not a lost job.
Offers a real time slot and writes it back to ServiceM8 or simPRO, or to the calendar in your dashboard if you do not run one.
After the job is done, while the customer still remembers it went well.
Stated here rather than in fine print, because you would find out either way and it is a worse conversation later.
Chasing invoices and quotes by voice, SMS and email. Reconciles against Xero and stops the moment an invoice is marked paid.
Answering inbound calls, win-back calls to quiet customers, and review requests.
AI disclosure on every call, business-hours and Do Not Call checks, and a full recording and transcript of everything it said.
Booking the job into your calendar. Connect ServiceM8 or simPRO and it writes the job back to them. No job system? Use the calendar built into your dashboard. If neither is connected it takes the details and asks you to confirm, rather than promising a time it cannot keep.
Chasing your subbies for their paperwork. Licences, insurances, inductions, tickets. The most common back-office duty in trade job ads, and the one we are building now. It is under development and not shipped, so do not buy on the strength of it. See below.
We read 321 trade job ads. Keeping subcontractor licences, insurances and inductions current came up in roughly a third of them, more often than chasing money, usually written into the same sentence as onboarding a new subbie.
We are building it now, and it is not shipped. Which makes this the useful moment to talk to you. How do you handle it today? Is it a spreadsheet and a folder? Is it somebody’s actual job, or does it get noticed when a subbie turns up and cannot start?
What you tell us shapes what gets built. Thirty minutes, no demo unless you ask for one.
Two plans reach a trades business. Most want the second one, because the invoice chasing is the part that pays for the subscription.
Normally A$149. Answers the phone, takes the job, books it, follows up the quote, asks for the review. No invoice chasing.
Normally A$249. Everything in Front Desk, plus chasing the overdue invoices off your Xero and sending the pay link mid-call. The one most trades want.
AUD ex-GST, per business. Thirty-day free trial, no setup fee, cancel any time. The call allowance is sized for normal use: no per-minute billing, and no overage bill when a busy month runs over. Early-adopter pricing is locked for the life of the account.