Pricing
Plans that include voice, whichever door you came in.
We sit a little above the email and SMS tools, deliberately. They cannot pick up the phone. You get more of the desk, a dashboard worth logging into, and generous call volumes rather than per-minute billing. 30-day free trial, no setup fee. Early-adopter pricing locks in for the life of your account.
Front Desk
The office desk, for trades
A$119 /mo per business
Early-adopter rate · normally A$149
- Answers every call, after hours and when the office is flat out
- Takes the job details and texts you the summary
- Books the job into ServiceM8, simPRO, or the calendar in your dashboard
- Quote follow-up: the nudge that wins the sale
- Review requests after the job is done
- Call allowance sized for normal use: no per-minute billing, no overage bill
Most pick this
Recover
The whole desk, for trades and single businesses
A$199 /mo per org
Early-adopter rate · normally A$249
- Everything in Front Desk
- Voice collections on overdue Xero invoices
- Quote follow-up: the nudge that wins the sale
- Secure Xero pay-link by SMS + email
- Voice, SMS + email as one cadence
- Briefing · People · Open items
- Reconciliation: stops chasing the moment it's paid
Recover Pro
Higher volume + reporting
A$399 /mo per org
Early-adopter rate · normally A$499
- Everything in Recover
- Higher call volume
- Promise-to-pay tracking + holds with auto-resume
- Outcome + DSO reporting
- Priority onboarding support
For the practice
Practice wholesale
10 → 30% off, scaling with your book
One invoice · per-client who-pays · transferable
- Partner-billed orgs roll into one monthly invoice
- Discount grows as you add clients: margin improves
- Per-client who-pays toggle (practice- or client-billed)
- A solo business is just a one-org, client-billed account
- A monthly call allowance sized for normal use: no per-minute billing, and no overage invoice when a busy month runs over
- AU-built compliance on every call: disclosure, DNCR, timezone rules
- Cancel any time: your data exports cleanly (transcripts, outcomes)
- Xero-native: connect once, no other software required
AUD ex-GST per month, per business, and per connected Xero org where the plan reads “per org”. Early-adopter pricing applies for the life of the account.
How billing works.
- 1Connect Xero and start: free for 30 daysConnect your Xero org, pick a voice, and your teammate starts chasing quotes and invoices. The full product, every workflow: no setup fee.
- 2Cancel any time in the trial: you're not chargedIf it's not for you, cancel before the 30 days are up and nothing is billed. Your data stays exportable.
- 3After the trial: one clear monthly rateYour plan starts at your locked-in early-adopter rate, per connected org, AUD ex-GST. Tax invoice by email and in Dashboard → Billing. Monthly until you cancel.
- 4Practices: one invoice, per-client who-paysRun a whole book at wholesale: partner-billed clients roll into your single monthly invoice, or flip a client to client-billed so they pay us directly with you attached as advisor. Switch either way any time. It's Xero's own partner/subscriber model.
Pricing & billing FAQ.
What does a plan cover?
One connected Xero org: its whole outstanding ledger (overdue invoices) and open quotes, chased by voice, SMS and email as one cadence, with reconciliation, holds, Briefing, People and Open items. No per-call or per-minute metering to think about.
Is there really no setup fee?
Correct. Connect Xero and start a 30-day free trial with no card friction to get going and no activation charge. You only pay once the trial converts.
Can I change plans?
Yes, any direction, any time. Upgrades take effect immediately (prorated); downgrades at your next renewal. Your early-adopter rate carries across tiers. It's locked to your account, not your plan.
How does practice billing work?
It's Xero's own partner/subscriber model. Partner-billed client orgs roll into one monthly invoice at your wholesale rate; client-billed orgs pay us directly with you attached as advisor. Flip who-pays per client any time, and subscriptions are transferable. Wholesale discount scales from 10% up to 30% as your book grows.
What if I want to cancel?
One click in the dashboard, or email support@office-voice.com. Cancel during the 30-day trial and you're never charged. After you're paying, cancellation takes effect at the end of the current month. You keep the teammate running through the period you've paid for. Data exports stay available for 30 days.
How do I get a tax invoice?
Automatically by email on the billing date, and from Dashboard → Billing → Invoices. ABN on the invoice, GST broken out, downloadable PDF. A standard Australian tax invoice.
What payment methods do you accept?
Credit and debit cards (Visa, Mastercard, Amex) via Stripe. Direct debit on request for established accounts, and bank transfer for annual prepay: email support@office-voice.com.