Your AI office for trades.It chases your quotes, confirms tomorrow's jobs, and picks up when you can't.
Plugs into ServiceM8. Australian-built. Compliant by default.
One closed quote pays for the year.
Free for 30 days. No credit card.
Your phone is your sales channel. And it's leaking.
On a roof.
Two missed calls. Voicemail picks up. The first caller leaves a number; the second hangs up.
After hours.
A burst pipe, 9pm Sunday. Your customer rings the next plumber on Google.
Quote sent Tuesday.
It's now Friday. They didn't reply. You forgot to chase. The job goes cold.
It's an AI office. Not an AI receptionist.
It answers when you can't, books when it should, follows up when you forget — and writes everything back to ServiceM8 so you don't repeat yourself.
Hear it for yourself.
Three real-feeling calls. Australian voices. The AI you'd actually put on your line.
After-hours inbound.
Sunday 9pm. Burst pipe. The AI books it in for first thing Monday.
~60 seconds
Quote follow-up.
24 hours after the quote went out. Customer was on the fence. The AI closes it.
~60 seconds
Invoice chaser with payment link.
Invoice 14 days overdue. The AI sends the payment link mid-call. Customer pays before hanging up.
~60 seconds
What it can do today.
Honest tense. No roadmap items dressed as live features.
Inbound
- After-hours answering — voicemail summary lands on your phone within minutesLive
- Business-hours overflow — picks up the second call when you're on the firstLive
- SMS continuity — when the AI texts a customer, it picks up the reply on the next callLive
Outbound
- Quote follow-up 24 hours after sendingLive
- Invoice chaser with a payment link sent mid-callLive
- Schedule confirmer the day beforeLive
Booking & write-back
- Books straight into your ServiceM8 calendar with conflict checksLive
- Reschedules, cancels, suggests alternativesLive
- Everything writes back to ServiceM8 — customer notes, job updates, messagesLive
See every workflow, every voice option, every escalation path → Full feature list
ServiceM8's Phone Agent is great at answering. voice-office is great at running an office.
Phone Agent is a fine inbound starting point. Graduate to voice-office when you need outbound, real bookings, and AU-built compliance.
| ServiceM8 Phone Agent | voice-office | |
|---|---|---|
| Inbound after-hours | ✓ | ✓ |
| Setup | Already inside your ServiceM8 — turn it on | 15-minute integration via OAuth |
| Direct calendar booking | Sends an SMS form link | Books straight into ServiceM8 |
| Outbound (quote follow-up etc.) | — | ✓ |
| Knowledge | Manual FAQ only | Auto-pulled from your ServiceM8 + manual |
| Voice / accent choice | Single preset | 4 Australian voices |
| Persona depth | 2 personality presets | Custom prompt + vocabulary + banned phrases |
| AU compliance (disclosure, recording, audit) | "You handle it" | Built-in, every call |
| Quality dashboard | Per-call review | Outcome trends, flags, eval-graded |
| Plan gating | Connect Plus ($49) or Unlimited ($199) | Available regardless of your ServiceM8 plan |
Comparison reflects ServiceM8 Phone Agent as documented May 2026.
Live in under 15 minutes.
Connect ServiceM8
One click. We pull your customers, services, jobs, and staff so the AI knows your business from the first call.
Pick your number
Get a new Australian number in 30 seconds, or forward your existing line. Your call.
Tune and test
Name your AI, pick a voice, make a test call. The AI runs through a real-feeling scenario and we tell you what to adjust.
Five more steps after that — confirming hours, picking when the AI takes calls, signing off the disclosure script. All explained in the onboarding guide.
When something goes wrong, you stay in control.
Pause it in five seconds. Approve every booking for the first 30 days. Compliance built in, not retrofitted.
Instant kill switch.
Master toggle. SMS keyword from your phone. Per-channel, per-workflow, scheduled blackout. You're never locked in.
Approval mode for the first 30 days.
Every booking the AI proposes comes to you as an SMS first. You tap yes or no. After 30 days and 20+ approved bookings, you graduate to direct booking — or stay in approval mode forever if you prefer.
Mandatory disclosure on every call.
"Hi, you've reached [your business] — this is [Sarah], the AI assistant. Calls are recorded for our records." Verbatim. Every call. No exceptions.
Audit log for every AI decision.
Every booking, transfer, message — logged with the prompt version and the conversation it came from.
DNCR check on every outbound call.
We check the Do Not Call Register before dialling — every time, not on a sample.
Outbound time-of-day rules.
Mon–Fri 9am–8pm, Sat 9am–5pm, no Sundays. In your customer's timezone, not ours.
Encrypted recordings.
Stored encrypted, retention you control, deletable on customer request (APP 13).
When the AI isn't sure, it warm-transfers to you with the context — not "press 1 for sales", but a real handoff with a brief on where the conversation got to.
One missed call pays for the month.
30 days free, no card. After that, two plans designed around how busy your phone gets. First 50 sign-ups lock in founder pricing for the life of their account.
Tradie
Owner-operator
Founder price · normally $59/mo
- 150 AI call minutes included
- 20c/min after
- All inbound + outbound workflows
- AU compliance · 4 Australian voices · vocab controls
- Outcomes dashboard + per-call review
Crew
Small team / 2-5 staff
Founder price · normally $149/mo
- 600 AI call minutes included
- 15c/min after
- All inbound + outbound workflows
- AU compliance · 4 Australian voices · vocab controls
- Outcomes dashboard + per-call review
- Every feature on both plans — no upsell to unlock workflows
- SMS sends via your ServiceM8 plan's credits, not extra from us
- Cancel any time — your data exports cleanly (transcripts, recordings, outcomes)
- Available without upgrading your ServiceM8 plan
AUD ex-GST per month. Founder pricing applies as long as your account is active.
Questions you should be asking.
What if it gets it wrong?
Will it sound like a robot?
Does it work with my existing phone number?
What if I want to turn it off?
- Master toggle in the dashboard (effects in <5 seconds)
- SMS the word
PAUSEto your control number from your mobile - Per-channel toggles (voice on, SMS off, etc.)
- Scheduled blackouts (off Sundays, off lunch 12–1)
- Auto-pause if quality regresses (we pause ourselves if 3 consecutive calls flag high-severity)
Currently onboarding our first 50 founding customers across plumbing, electrical, HVAC and locksmith. Founder pricing locks in for the life of your account.
Hear it answer your number.
Tell us your number. We'll provision a test line, you'll call it, you'll decide.